Why Experience Counts Most When Choosing a Hardscape Contractor

There are a lot of factors that matter when choosing a hardscape contractor to work around your home. But if there’s one thing I’ve learned in 20+ years in the business, it’s that experience should be your top priority.

There is just nothing that can replace years of training and perspective when it comes to reimagining outdoor spaces. In today’s post, I’m going to give you a few of the reasons why…

 

Experienced Hardscape Contractors Ask the Right Questions

A lot of success in life – and especially in the new patio design business – boils down to asking the right questions. Even though there are always hiccups on every job (more on this in a moment), you can set yourself up for success or failure by making an effort to get good answers.

There is a simple logic to this truth. Your patio contractor might be an expert in pool installation or designing outdoor kitchens. However, what they can never know at the start of a project is what you want. That’s because it’s so dependent on your style, preferences, and vision for the future. Only you know how you want your finished backyard to look, and how you plan to use it with your friends and family.

The longer I work in this business, the more questions I tend to ask. I try not to assume anything. I take extra notes. I follow up even when the answers seem obvious to me. As a result, I get to know my customers better than I used to, which makes it easier for me to deliver on their dreams and ideas.

I don’t think I’m alone in this realization. Find someone who has worked on hundreds or thousands of patios and you’ll discover a professional who wants to get the details right before taking action.

 

An Experienced Hardscape Contractor Makes Fewer Errors

When you’ve put as much time as my team and I have into patio renovations, you learn that things like planning and double-checking go a long way. It’s so much easier to get something right the first time than it is to have to redo or repair it later.

Strange as it might sound, I think the major mistakes I’ve made in my career have been the best teachers. There were a few errors that were so big that I’m always on the lookout for them now. I simply wouldn’t let myself make them again.

Everyone is new at some point, and I’m not against giving people their start in the hardscaping business. But the time to learn is when you’re part of an experienced team, not when a homeowner has put all of their time and money in your care.

 

Things That Can Go Wrong Will Go Wrong 

Even if you have a flawless plan for patio design, it doesn’t mean things will work out the way they should. In fact, the best hardscaping contractors will assume that what can go wrong will go wrong.

Here is just a brief list of issues that could crop up while rebuilding your patio, installing an outdoor kitchen, or making another significant change to your outdoor space:

  • Your patio contractor can run into hidden electrical lines
  • The soil found on your property might not be suitable for building
  • You could discover a high water table with unanticipated drainage needs
  • You might run into red tape with city planners or other officials
  • Suppliers could be late when delivering materials, appliances, etc.
  • Tree root systems could be causing problems with foundations or utilities
  • Bad weather could delay your project or ruin materials
  • Labor issues could affect the availability of your patio contractor’s team
  • You might discover that retaining walls are needed for the plan’s structures
  • Water runoff from the house could be getting under your new patio
  • You could decide to change your patio plan after construction begins

These are just a few of the hundreds of possibilities. If I were to list out all the common and uncommon delays I’ve come across, the list would have to go 20 times longer.

The point is that very few projects go off without a hitch. And so, it’s up to your hardscape contractor to be able to roll with the punches. That can only happen if they have experience working on homes like yours in the area where you live.

 

Experienced Hardscape Contractors Have a Track Record of Success

Installing a new patio at your home is going to take an investment of time and money. Any time that’s the case, you are going to run into people who want to get hired. Some of them will promise just about anything to get the job.

Luckily, you can look for an experienced hardscape contractor with a long track record of finishing jobs just like yours. That can be helpful not only for the reasons I’ve already given, but because it will be easy for you to verify. After all, you’ll be able to speak to other homeowners who have worked with their team and can verify that they’ll do everything they have promised.

Ultimately, it doesn’t really matter what a hardscape contractor says about their work or business. It’s much better to talk to other people who have already dealt with them to get inside knowledge on the way they work.

 

How Can You Find the Right Hardscape Contractor?

My advice to homeowners looking for the best hardscape contractor is always to check reviews, get referrals, and ask lots of questions. But if your property is located in the Northeastern Massachusetts area (in and around Saugus), then my team can help.

Contact Stefano’s, the area’s best patio contractor, today to arrange for a free consultation. We’ll send a design professional to your house to look over the space and talk with you about your vision. Then, we’ll provide you with a quote for no obligation.

If you want to work with the best, then you’ll likely decide to hire us. But even if you don’t, you could get some great insights on what it will take to bring your outdoor space to life.

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